Returns Policy

Our returns and refund policy is simple, fair and hassle free. Although all our products are from quality assured and world renowned manufacturers, we understand that faults can occur. If this is the case then please contact us in the first instance and follow the guidelines below. If you are in any doubt then please do give us a call.

Items incorrectly ordered by customer:
Should you receive items which you have ordered incorrectly and do not wish to keep, you will need to return these to us within 14 days of receipt. They must be returned unused, unopened and in their original packaging, without marks in re-saleable condition. Make sure to check your batteries before charging them! The act of placing a battery on a charger or to your unit for the first time will mark the negative terminal of the battery and hence - it will not be in a condition for resale and no longer eligible for refund.

When returning you need to contact us for a Returns Authorisation Number (RAN) which is clearly written on the outside of the box or inside the packaging to enable us to track your return.

When returning items you must obtain a proof of postage or use a recorded delivery method requiring a signature. Vapcell will not be liable for items lost in transit. Upon receipt of the returned items, we will refund the cost of the item. Please note we cannot refund any postage or delivery charge in an instance where goods were ordered incorrectly.

Items returned to us without a (RAN) will not be accepted and will be returned to the customer.

If you change your mind:
If you change your mind and no longer want the items ordered, you will need to return these to us within 14 days of receipt. They must be returned unopened, unused in their original packaging, complete with instructions and all additional items or accessories in an unused and re-saleable condition.
They must be returned unused, unopened and in their original packaging, without marks in re-saleable condition. Make sure to check your batteries before charging them! The act of placing a battery on a charger or to your unit for the first time will mark the negative terminal of the battery and hence - it will not be in a condition for resale and no longer eligible for refund.
Items should be returned by obtaining proof of postage or using a recorded delivery method requiring a signature for valuable items as we cannot be liable for items lost in transit. Upon receipt of the returned items, we will refund the cost of the item. Please note we cannot refund any postage or delivery charge in this instance. Items returned to us without a Returns Authorisation Number (RAN) will not be accepted by us and will be returned to the customer.

Items incorrectly sent by Vapcell :
Should you receive items which have been despatched incorrectly, you will need to return these to us within 14 days of receipt. Please contact us for a Returns Authorisation Number (RAN) which should be clearly written on the outside of the box or packaging inside to enable us to track your returns and record the amount of postage so that this can be refunded to you. Items should be returned using a recorded delivery method requiring a signature as we cannot be liable for items lost in transit. Upon receipt of the incorrect items, we will despatch the correct items free of charge.
Items returned to us without (RAN) will not be accepted by us and will be returned to the customer.

Items received damaged
In the occurrence of you receiving items in a damaged condition, you will need to notify us within 48 hours of receipt and return these to us within 14 days. They must be returned with their original packaging, complete with instructions and all additional items or accessories. Please contact us for a Returns Authorisation Number (RAN) which should be clearly written on the outside of the box or inside packaging to enable us to track your returns and record the amount of postage so that this can be refunded to you. Upon receipt of the damaged items, we will despatch the replacement items free of charge. Items returned to us without a (RAN) will not be accepted by us and will be returned to the customer.

Returning faulty items
In the instance of your item developing a fault you need to contact us immediately and return the item to us. Please contact us for a Returns Authorisation Number (RAN) which should be clearly written on the outside of the box or inside packaging to enable us to track your returns.

Items should be returned by obtaining proof of postage or using a recorded delivery method requiring a signature for valuable items as we cannot be liable for items lost in transit. Items returned to us without a returns number will not be accepted by us and will be returned to the customer.

Items not received
Notification of any order not received by the customer should be made to us no later than 10 days after the order date and sooner if possible. We may not be able to re-send or refund payment for items not received if we are notified after this time.

Return Postage
Vapcell does not pay for return postage. It is the responsibility of the customer to affix the correct postage to any item returned to us. If we have to collect items from the sorting office and pay a surcharge we reserve the right to deduct this from any refund made to the customer. We will not issue refunds for any items lost or stolen in transit upon return. It is your responsibility as the customer to independently claim compensation from the company that shipped your return items.

You can Contact us through:

Our website contact form: https://www.vapcell.co.uk/contact/
Telephone; 01623 748 867

Email: contact@vapcell.co.uk

Facebook messenger: @vapcell

By post;

Ampsplus / Returns
67 Slant lane
Shirebrook
Nottinghamshire
NG20 8QN
UK